Return & Refund Policy
Updated at 2025-07-08
Definitions and Key Terms
To make things clear, whenever you see the following terms in this policy, they are defined as:
Company: When this policy mentions “Company”, “we”, “us”, or “our”, it refers to KBD Creatives, located at Section 40, Block 6, Constantia Square Office Park, 526-16th Road, Randjespark, Midrand, 1685.
Customer: Refers to you—the person or entity purchasing items from KBD Creatives.
Website: Refers to our official site, which can be accessed at https://kbdcreatives.com
Device: Any internet-connected device like a phone, tablet, or computer used to access our website or make a purchase.
You: A customer, user, or visitor on our website.
Our Promise
Thanks for shopping with KBD Creatives. We’re passionate about style, comfort, and self-expression, and we hope you love our garments as much as we loved making them.
However, if something isn’t quite right, we’ve got your back.
Returns
You have 7 calendar days from the date of delivery to request a return. To be eligible for a return:
The item must be unworn, unused, and in its original packaging with all tags attached.
You must provide proof of purchase (such as your order confirmation or invoice).
The item must be free of damage, stains, or odors. Any returned items that do not meet these criteria will not be eligible for a refund.
Please note: For hygiene reasons, certain items like underwear or swimwear may not be eligible for return unless faulty.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved:
Your refund will be processed to your original payment method.
Depending on your bank, it may take a few business days for the funds to reflect.
If the item was purchased via EFT or direct deposit, we’ll contact you to confirm your refund details.
Out-of-Stock & Order Issues
If an item you ordered is out of stock or unavailable, we will contact you and issue a full refund for that item.
Shipping
Return shipping costs are the customer’s responsibility unless the return is due to a defect or a mistake on our part. We recommend using a trackable shipping service for your peace of mind.
Your Consent
By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.
Changes to This Policy
We may update this policy to reflect changes in our business or for legal reasons. When we do, we’ll revise the “Updated” date at the top of this page. Continued use of our website means you accept the updated terms.
Contact Us
Still have questions? Need help with a return? We’re here to help.
📧 Email: info@kbdcreatives.com
☎️ Phone: 011 469 0003
📍 Address: Section 40, Block 6, Constantia Square Office Park, 526-16th Road, Randjespark, Midrand, 1685